Delivery

Thankyou for choosing to shop with Belle and Elle.

We try hard to keep our postage at an affordable rate for you. Postage is $8.95 for all orders up to $175 within Australia. For orders over $175*, we offer FREE POSTAGE.

*This does not apply to large furniture or bulky items as detailed on website. We will contact you once order is placed to confirm postage costs.

Orders are usually dispatched within 3-5 business days and shipping times are estimated at approx 10 business days depending on your location within Australia. Handmade and personalised items take a minimum of 14 business days (Mon – Fri) to be made plus shipping time. This may be delayed further depending on the package’s destination, and the time of year.

Orders have closed for a number of our items, please see following cut off dates http://www.belleandelle.com.au/christmas-cut-offs

Please be patient during the Christmas and back to school periods (mid September through to February). We get really busy, and normal processing timeframes will extend over this time.


OUT OF STOCKS

Whilst we update our site every day, there are occassionally rare instances when another customer may have selected to purchase the same item as you at the same time and we don't have the stock to fill your order. If this does happen, we will notify you within one business day that we will not be able to deliver the goods. If it is an item that we are unable to re-order, we will give you a refund immediately; if it is an item we can re-order, we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.


MISSING PARCELS 

If you have not received your parcel within the estimated time

  • Please check your mail for a courier calling card and contact your post office or mail centre
  • Email us at belle_and_elle@bigpond.com

 

INCORRECT DELIVERY ADDRESS AND RETURNED PARCELS 

In the instance where an incorrect address has been provided or a parcel is returned to Belle & Elle, an additional charge of $10.00 will apply to have order resent.

 

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